Poolvos Leather

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Shipping & Return Policy


Shipping Time

At Poolvos Leather,  we strive to ensure your order is handled with utmost care and delivered to you promptly. We kindly request that you trust our process and allow 3-8 business days before reaching out to us during our business hours, Monday to Friday, for any order inquiries. Our dedicated team works diligently to craft and dispatch your jacket as swiftly as possible. However, please note that international orders may experience occasional customs delays, which are beyond our control. Rest assured, we are committed to delivering your order within provided estimated time period.

Import Duties & Taxes

For customers residing outside the USA, it’s important to note that upon the arrival of your order in the destination country, you may be required to settle import duties and taxes. To ensure a hassle-free experience, we recommend conducting a quick online search to ascertain the applicable charges in your specific country. Additionally, feel free to directly contact your local customs office for further information and clarification. We strive to provide transparency and assist you in navigating any potential customs-related queries smoothly.


Return and Exchange Policy

Our company aims to provide the utmost customer satisfaction. If in case you wish to return or exchange your order, you have a 25-day window from the date of delivery to do so. If your order has not yet been shipped, you can cancel it anytime for a full refund. It’s important to note that the returned items must be unused, in perfect condition, and include the original packaging.

Please contact us at info@www.poolvosleather.com or through our Contact Us form and remember to include your order number in the message.

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